Remote Customer service Jobs · Customer Communication

• Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
• Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
• Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.

Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.

• Act as primary support point of contact for assigned accounts, managing end-to-end case resolution.
• Proactively monitor case health, track aging issues, and drive accountability across teams.
• Coordinate with Support, Engineering, and Account Management to ensure timely updates and customer confidence.

Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. It serves nearly 100,000 customers across industries like transportation and logistics, construction, and energy, and is a Forbes Cloud 100 company.

• Manage customer implementations from post-sale handoff through go-live, coordinating configuration, data migration, training, and launch readiness.
• Guide customers through Prospyr setup, including providers, scheduling, services, payments, inventory, and integrations.
• Deliver role-based training and ensure customers have strong platform knowledge and clean workflow transitions.

• Own the health and reliability of deployed agentic AI systems in production.
• Diagnose and resolve complex issues spanning AI behavior, workflow orchestration, and integrations.
• Communicate clearly during incidents and drive feedback loops to engineering for systemic improvements.

Ema builds the world's leading Agentic AI platform to automate enterprise workflows. Founded by former executives from Google and Coinbase, the team includes engineers from top tech companies and premier universities, backed by leading investors.

• Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
• Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
• Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.

Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.